At Domiture, we always strive to ensure the satisfaction of our valued customers. Therefore, we present to you a clear and detailed policy for returns and exchanges to guarantee a hassle-free shopping experience.
Return Conditions:
- Return Period: You can return the product within 14 days of receiving it.
- Product Condition: The product must be unused and in its original condition, including all accessories and packaging.
- Invoice: Provide the original invoice or proof of purchase.
Exchange Conditions:
- Exchange Period: You can exchange the product within 30 days of receiving it.
- Product Condition: The product must be in its original condition and unused.
- Invoice: Provide the original invoice or proof of purchase.
Return and Exchange Steps:
- Contact Us: Please reach out to customer service via phone or email to request a return or exchange.
- Appointment: A date will be set for the product to be picked up from your address.
- Inspection: Upon receiving the product, it will be inspected to ensure its condition.
- Approval: After the product is inspected and approved, the payment will be refunded, or it will be exchanged for another product according to your preference.
Exceptions:
- Special Offers: Products purchased during promotional offers cannot be returned or exchanged.
- Damage Due to Use: Products that have been damaged due to misuse will not be accepted.
Refund Policy:
- Original Payment Method: The refund will be made using the original payment method.
- Timeframe: The refund process may take 5 to 10 business days.
Cancellation Policy:
- Before Shipping: Orders can be canceled before shipping without any additional costs.
- After Shipping: If the order is canceled after shipping, the customer will bear the shipping and return costs.
We are here to assist you with every step of the return or exchange process. Your satisfaction is our primary goal, and we strive to provide the best possible service to ensure a great shopping experience with Domiture.